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Cancellation and Return Policy

Consumer Rights /14-day cooling-off period/:

If you are contacting with us as a consumer, you have 14 days to decide whether you want to keep your product or not. If for some reason you decide to cancel your contract with us and return your product for a refund, you are fully within your rights to do so.

To cancel your contract, you must inform us clearly in writing. Your 14-day cooling-off period begins the day after you received our order acceptance email, subject to our Terms & Conditions, clause 5.2 to 6.5 all inclusive. We will inspect your returned product to assess their condition. Any refund will be less if any loss in value of the Product supplied through unnecessary use or handling by you. We can withhold the refund until we have the products back.

The refund will be processed as quickly as possible, within 14 days of your cancellation notice, in accordance to our Refund Policy. Your money will be returned via the same payment method you used when purchasing.

Please note that you will be responsible for returning the product and incurring any costs this involves.

Boxed items:

Our Click Vinyl Plank product can be returned, as long as they are in the original box. Please be aware of that the boxes must remain in good condition and they must not be damaged.

Underlayment:

Our Acoustic Click Vinyl Flooring underlay can be returned only if they have not been opened, they are in the original packaging and must not be damaged.

Non-consumer orders:

Our 14-day cooling-off period does not apply to any orders made by non-consumers. Refunds will only be issued if we did not supply you with the product that was ordered.

Defective products (caused by manufacturing): will be refunded in full, inclusive of our delivery charges and the cost of you returning the product.

Commencement of Services in the cancellation period:

  1. We must not begin the supply of a service (being part of the services) before the end of the cancellation period unless you have made an express request for the service.
  2. Payment for Services Commenced during the Cancellation period

Where the service is supplied (being part of the service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period which it is supplied, ending with the time when we are informed of your decision to cancel the contract. This amount is in proportion to what has been supplied in comparison with the full coverage of the contract. This amount is to be calculated on the basis of the total price agreed in the contract or if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders. You will bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.